Issues sending documents to DocuSign

Incident Report for Kyloe Partners

Resolved

Our developers have deployed a fix for this issue to all environments.

This issue has now been resolved.

Posted Feb 16, 2024 - 17:43 UTC

Update

A small number of users have reported an issue when sending documents to DocuSign. The message returned states "System was unable to convert this document to a PDF".

The cause of the issue has been identified as an automatic update to Word. The Development Team has resolved the issue and it will be released to:

AwesomeDocs (US) today (Friday 16th February 2024) at:
07:30 AM Los Angeles
10:30 AM New York
03:30 PM London/Lisbon

AwesomeDocs (EMEA and SG) on:

Friday 16th February 2024 at:
05:30 PM London/Lisbon
06:30 PM Paris/Berlin

Saturday 17th February 2024 at:
01:30 AM Singapore
04:30 AM Sydney

Posted Feb 16, 2024 - 15:25 UTC

Investigating

A small number of users have reported an issue when sending documents to DocuSign.

Notably, the message returned includes "System was unable to convert this document to a PDF".

Our Development Team are aware of the issue and are investigating.

If you are affected, please reach out to our Support Team - support@kyloepartners.com

Posted Feb 16, 2024 - 11:59 UTC

This incident affected: Kyloe AwesomeDocs (Kyloe AwesomeDocs (EMEA), Kyloe AwesomeDocs (US)).