Kyloe Status

All Systems Operational

Kyloe AI Assist Operational
Kyloe AI Assist (EMEA/APAC) Operational
Kyloe AI Assist (US) Operational
Kyloe AwesomeDocs Operational
Kyloe AwesomeDocs (EMEA) ? Operational
Kyloe AwesomeDocs (Singapore) ? Operational
Kyloe AwesomeDocs (US) ? Operational
Kyloe Publish Operational
Kyloe AwesomeDocs 2.0 Operational
Kyloe AwesomeDocs 2.0 (EMEA/APAC) Operational
Kyloe AwesomeDocs 2.0 (US) Operational
Kyloe DataTools Operational
DataCleaner (EMEA/APAC) ? Operational
DupliKit (EMEA/APAC) ? Operational
DataRules (EMEA/APAC) ? Operational
DataCleaner (US) ? Operational
DupliKit (US) ? Operational
DataRules (US) ? Operational
Kyloe Workflow Operational
Kyloe Workflow (UK) Operational
Kyloe Workflow (Singapore) Operational
Xero Integration Operational
Custom Hosted Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 23, 2025

No incidents reported today.

May 22, 2025

No incidents reported.

May 21, 2025
Kyloe DataTools (All regions) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:30 UTC
Scheduled - Kyloe will be carrying out essential maintenance on DataTools (All regions) during this time.

Maintenance will begin on:

Tuesday 20 May 2025 at:
11:30 PM Los Angeles

Wednesday 21 May 2025 at:
02:30 AM New York
07:30 AM London/Lisbon
08:30 AM Paris/Berlin
02:30 PM Singapore
04:30 PM Sydney
May 20, 15:27 UTC
May 20, 2025
Kyloe DataTools (US) - Feature Release
Completed - The scheduled maintenance has been completed.
May 20, 09:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 UTC
Scheduled - Kyloe will be releasing features for DataTools (US) during this time. For more information please see:

https://kyloepartners.atlassian.net/servicedesk/customer/kb/view/4316758019

Maintenance will begin on Tuesday 20 May 2025 at:

02:00 AM Los Angeles
05:00 AM New York
10:00 AM London/Lisbon
11:00 AM Paris/Berlin
05:00 PM Singapore
07:00 PM Sydney
May 16, 16:18 UTC
Kyloe DataTools (EMEA/APAC) - Feature Release
Completed - The scheduled maintenance has been completed.
May 20, 08:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:30 UTC
Scheduled - Kyloe will be releasing features for DataTools (EMEA/APAC) during this time. For more information please see:

https://kyloepartners.atlassian.net/servicedesk/customer/kb/view/4316758019

Maintenance will begin on:

Monday 19 May 2025 at:
11:30 PM Los Angeles

Tuesday 20 May 2025 at:
02:30 AM New York
07:30 AM London/Lisbon
08:30 AM Paris/Berlin
02:30 PM Singapore
04:30 PM Sydney
May 16, 16:15 UTC
Kyloe AI Assist (All regions) - Feature Release
Completed - The scheduled maintenance has been completed.
May 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:01 UTC
Scheduled - Kyloe will be releasing features for AI Assist (All regions) during this time. For more information please see:

https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/article/4316626983

Maintenance will begin on Tuesday 20 May 2025 at:

12:00 AM Los Angeles
03:00 AM New York
08:00 AM London/Lisbon
09:00 AM Paris/Berlin
03:00 PM Singapore
05:00 PM Sydney
May 16, 16:08 UTC
Kyloe AwesomeDocs 2.0 (All regions) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 07:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 UTC
Scheduled - Kyloe will be deploying improvements to AwesomeDocs 2.0 (All regions) during this time. For more information please see:

https://kyloepartners.atlassian.net/servicedesk/customer/kb/view/4316561413

Maintenance will begin on Tuesday 20 May 2025 at:

12:00 AM Los Angeles
03:00 AM New York
08:00 AM London/Lisbon
09:00 AM Paris/Berlin
03:00 PM Singapore
05:00 PM Sydney
May 16, 15:25 UTC
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
Kyloe DataTools (DupliKit) - Decreased merging speed
Resolved - This incident has been resolved.
May 14, 15:42 UTC
Identified - We have identified an issue where some clients are experiencing slower than normal merge speeds.

Our developers have a fix for the issue and we will be releasing this today.
May 14, 08:56 UTC
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Kyloe DataTools (EMEA/APAC) | Accessing DataRules
Resolved - This incident has been resolved.
May 9, 12:37 UTC
Investigating - Some Kyloe DataTools users in the EMEA/APAC region have reported they are unable to access DataRules.

The issue has been identified. To mitigate it, we will restart DataRules for EMEA/APAC today at:

05:00 AM Los Angeles
08:00 AM New York
01:00 PM London/Lisbon
02:00 PM Paris/Berlin
08:00 PM Singapore
10:00 PM Sydney

DupliKit and DataCleaner (EMEA/APAC) and all DataTools (US) are unaffected.
May 9, 11:35 UTC
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