Bullhorn are working to update our API users, to allow our Kyloe solutions to return to full functionality. As yet, we do not have a time for this update to be completed. The status of our solutions remains as below.
For APAC clients, this will likely impact your working day (21st October). We apologise for this interruption and assure you that we are doing all we can to restore access. If you have a mission-critical solution, please call the out of hours support line. We politely request that this is only called if absolutely necessary.
Posted Oct 20, 2026 - 16:15 UTC
Update
We are continuing to work with Bullhorn to restore full functionality for all Kyloe products and integrations. At present, we are waiting for Bullhorn to provide an update, but we are pro-actively restoring as much functionality as we are able on a client-by-client basis.
At this time, we believe Salesforce and Invenias clients are unaffected.
Current status for BULLHORN clients:
- Kyloe AwesomeDocs / Kyloe AwesomeDocs 2.0 (excluding DocMerge): - Working - Document generation, including saving to Bullhorn - Send to Docusign - Non-working - Updating fields - including as part of the Docusign process - Writing back the contents of a Docusign envelope to Bullhorn
- Kyloe DocMerge - Unavailable at this time
- Kyloe Publish - All functionality working, excluding Like/Dislike buttons
- Kyloe DataTools - Unavailable at this time
- Kyloe Workflow - All functionality working, excluding SMS features
- Kyloe AI - Some prompts may run, still under investigation - Transcriptions from Kyloe NoteTaker calls will not be uploaded to Bullhorn
- Kyloe Connect - Working - Kyloe Connect application is functional - Candidate onboarding pack is functional - Non-working - Any interaction / exchange of data with Bullhorn - Candidate write-back to Bullhorn. This can be actioned once connection is restored
- Custom Hosted Applications - Working - Any custom application that resides within Bullhorn, such as form triggers - Non-working - All Kyloe-hosted applications that require an API user are being reviewed. Currently, these are non-functional
Next steps: We are working with Bullhorn to update API credentials for our client base. Due to the number of clients affected, we will not be reaching out individually. However, we intend to restore functionality to all clients as soon as we are able. Please bear with us as we resolve this issue. Further updates will be posted here, as well as a general email to all our clients, as and when things change.
If you wish to reach out to the support team, please email support@kyloepartners.com. We are experiencing an increased number of support tickets, so our response time may be longer than usual. We will reply as soon as we are able.
Posted Oct 20, 2026 - 10:16 UTC
Identified
Bullhorn is restoring its platform in phases following a cyber incident. Until access is restored, Kyloe products, integrations and custom code that connect to Bullhorn are unavailable.
When Bullhorn comes back online, all passwords must be reset, including the API user credentials our services use to connect to Bullhorn. We will update these and reconnect services in priority order, starting with those most critical to day-to-day work. This means some Kyloe services may stay unavailable or run intermittently for a period after Bullhorn itself is working again.
AwesomeDocs for Invenias and Salesforce is not currently affected.
No action is needed from you at this stage. We will post an update here as services are restored.