Identified - Following a security incident affecting part of our US AwesomeDocs hosting environment in the US, Bullhorn has restricted Kyloe API integrations as a precaution. This means that Kyloe products which connect to the Bullhorn system may be limited, to differing degrees, until access is restored.
Our security monitoring alerted us to the incident, and we quickly implemented containment and remediation measures to secure the environment. We changed all Kyloe-held API credentials and encryption keys, and have not identified any further unauthorised activity to date. Our investigation continues with support from independent cyber security specialists.
We are working closely with Bullhorn and independent cyber security specialists to restore full functionality and will post updates here. If your Kyloe solution is not working as intended, please email support@kyloepartners.com. Unfortunately, we are currently experiencing a high volume of queries so responses may be delayed.
We recognise the disruption this is causing and appreciate your patience. We will continue to provide updates here as soon as we have material information to share.
Oct 30, 2026 - 16:27 UTC
Our security monitoring alerted us to the incident, and we quickly implemented containment and remediation measures to secure the environment. We changed all Kyloe-held API credentials and encryption keys, and have not identified any further unauthorised activity to date. Our investigation continues with support from independent cyber security specialists.
We are working closely with Bullhorn and independent cyber security specialists to restore full functionality and will post updates here. If your Kyloe solution is not working as intended, please email support@kyloepartners.com. Unfortunately, we are currently experiencing a high volume of queries so responses may be delayed.
We recognise the disruption this is causing and appreciate your patience. We will continue to provide updates here as soon as we have material information to share.
Oct 30, 2026 - 16:27 UTC
Kyloe AI
Partial Outage
Kyloe AI (EMEA/APAC)
Partial Outage
Kyloe AI (US)
Partial Outage
Kyloe AwesomeDocs
Major Outage
Kyloe AwesomeDocs (EMEA)
Partial Outage
Kyloe AwesomeDocs (Singapore)
Partial Outage
Kyloe AwesomeDocs (US)
Partial Outage
Kyloe Publish
Major Outage
Kyloe AwesomeDocs 2.0
Partial Outage
Kyloe AwesomeDocs 2.0 (EMEA/APAC)
Partial Outage
Kyloe AwesomeDocs 2.0 (US)
Partial Outage
Kyloe Connect
Partial Outage
Kyloe Connect (UK)
Partial Outage
Kyloe Connect (APAC)
Partial Outage
Kyloe DataTools
Major Outage
DataCleaner (EMEA/APAC)
Major Outage
DupliKit (EMEA/APAC)
Major Outage
DataRules (EMEA/APAC)
Major Outage
DataCleaner (US)
Major Outage
DupliKit (US)
Major Outage
DataRules (US)
Major Outage
Kyloe Workflow
Partial Outage
Kyloe Workflow (UK)
Partial Outage
Kyloe Workflow (Singapore)
Partial Outage
Kyloe Xero Integration
Operational
Kyloe Xero Integration (EMEA)
Operational
Kyloe Xero Integration (APAC)
Operational
Custom Hosted Applications
Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Kyloe AI & AwesomeDocs 2.0 (All regions) - Scheduled Maintenance Nov 4, 2026 08:00-09:00 UTC
Kyloe will be deploying improvements to AI & AwesomeDocs 2.0 (All regions) during this time. For more information please see:
Kyloe AwesomeDocs 2.0: https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/article/5448269825
Kyloe AI: No user impacting changes
Maintenance will begin on Wednesday 4 November 2026:
00:00 AM Los Angeles
03:00 AM New York
08:00 AM London/Lisbon
09:00 AM Paris/Berlin
04:00 PM Singapore
07:00 PM Sydney
Posted on Nov 02, 2026 - 10:32 UTC
Kyloe AwesomeDocs 2.0: https://kyloepartners.atlassian.net/servicedesk/customer/portal/2/article/5448269825
Kyloe AI: No user impacting changes
Maintenance will begin on Wednesday 4 November 2026:
00:00 AM Los Angeles
03:00 AM New York
08:00 AM London/Lisbon
09:00 AM Paris/Berlin
04:00 PM Singapore
07:00 PM Sydney
Posted on Nov 02, 2026 - 10:32 UTC